FAQs

How do I place an Order?


Placing an order with Uber Mountain is easy and can be completed in a matter of minutes via our secure website.


How much are the shipping costs?


We offer a flat rate delivery charge of £3.49.
· Orders being delivered within Europe - please contact us at info@ubermounain.co.uk for a quote
· Orders being delivered to the Rest of the World – please contact us at info@ubermounain.co.uk for a quote
 
How long will it take for my order to arrive?


Most orders placed before 10:00am (Monday-Friday) are dispatched the same day via Royal Mail, Parcel Force or DHL depending on size, weight and specified shipping method.
· Items delivered within the UK Mainland should arrive within 3-5 days depending upon shipping method selected and location.
· Items delivered within Europe should arrive within 3-10 working days depending upon shipping method selected and location and customs (if not within the EU).
· Items delivered to the Rest of the World should arrive within 5- 14 working days depending upon shipping method selected, location and customs.


Want to upgrade to Next Day Delivery for a small extra charge. Just give us a call on 024 7639 9620 to arrange.  Remember you must order before 1.30pm and it's a next working day service, so if you place your order on a Friday or bank holiday it won't be delivered until the following Monday or next working day.

 

If you're not in then a card should be left, and you'll have the choice of arranging re-delivery or picking it up from your local Royal Mail collection point or courier depot depending on the service used.

 

I'm not in the UK, can I still place an order?


Yes, we deliver to most European countries. Just select the item(s) you would like to order then email us at info@ubermountain.co.uk with details of what you want to buy and we will let you know the delivery charge.

 

Are all items on ubermountain.co.uk in stock?


Normally the answer to this question is YES, however we're only human!

 

We update our stock during the night, but occasionally demand can be high for certain items. If we are out of stock then we will let you know straight away.

 

You can always drop us an email info@ubermountain.co.uk or give us a call to check stock of any items before you order.

 

How do I return faulty or unwanted items?


We offer a "No Quibble" Guarantee: If for any reason you are unhappy with your purchase, you can return it to us within 14 days for a refund or replacement.


Unwanted Goods

 

Please let us know if you wish to return any unsuitable items within 14 days at info@ubermountain.co.uk or 024 7639 9620. We will issue a returns number together with the return address.

 

Any items which are returned for refund or exchange must be received back at our mail order department within 14 days in a new and unused condition and with original packing and tags intact, along with the returns number. Postage costs are none refundable and unless the items are faulty and the buyer is responsible for the return postage costs.

We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost or damaged in transit.

 

Please note that if you require goods to be sent out in exchange, we do make a further carriage charge (excluding the return of faulty goods) according to the weight of the goods. 

 

Faulty Goods


If you receive an item from us which is faulty or for any other reason which is our fault, please contact us by email info@ubermountain.co.uk to inform us within 14 days of receipt and we will arrange a refund or replacement.
 
Do you have a shop I can visit?


No, we operate from two warehouses both of which are not set up for the public to visit.

 

How can I contact you?


You can email info@ubermountain.co.uk or call us on 024 7639 9620.

 

We look forward to answering any questions you may have, if you need advice on what to buy, help with placing your order, the payment process or have any kind of enquiry,  let us know we’re happy to help !

 

It’s my first ski/snowboarding holiday, what should I buy?


When going on a ski/snowboarding holiday you should consider the following:
· When are you going (temperature)
· Where are you going (temperature/climate)
· How much do you want to spend

 

You should always apply the 3-layer system. The advantage to this system is that you can add and remove layers depending on temperature.


· Outer layer– jacket, trousers, beanie or helmet, sunglasses and/or goggles and gloves or mitts
· Mid layer– fleece or hoody
· Base layer – thermals & ski/snowboard socks


Extras
· Luggage
· Backpack (with or without hydration pouch) or replacement pouch or bite value.
· Protection – especially if you are snowboarding – wrist guards, impact shorts and helmet are a must !

· A snowboard leash and lock to keep your board safe.
· Handwarmers (to keep your fingers toasty inside your gloves/mitts)
· Sun tan lotion and lip balm (yes that’s right - you can get sunburnt while on the slopes) !!

· Tools to keep your equipment in top form (wax, wax scraper, base cleaner, torque driver etc)

· Stomp pad (snowboard)