Delivery

We aim to dispatch your items within 1 to 2 working days. If for any reason there is going to be a delay, we'll contact you. Uber Mountain aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to order an alternative, to have the products sent as soon as they become available, or to cancel the order. Order purchases by cheque are dispatched once the payment has cleared (generally 7-10 days).

All of our International deliveries are sent via the Royal Mail or DHL. The delivery charge can vary according to the weight of the parcel and the destination country so please contact info@ubermountain.co.uk for a shipping quote.

Missing Delivery

In the unlikely event that your delivery should go missing, we require the customer to notify us within 14 days of the items being dispatched. Should we not receive notification within 14 days of a missing delivery, we cannot guarantee to deal with any claim.

Please note all missing deliveries must initially be followed up with the parcel company which could take up to 1 week.

Returns

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

Please let us know if you wish to return any unsuitable items within 14 days at info@ubermountain.co.uk or 024 7639 9620. We will issue a returns number together with the return address.

Any items which are returned for refund or exchange must be received back at our mail order department within 14 days in a new and unused condition and with original packing and tags intact, along with the returns number. Postage costs are none refundable and unless the items are faulty the buyer is responsible for the return postage costs.

We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost or damaged in transit.

Please note that if you require goods to be sent out in exchange, we do make a further carriage charge (excluding the return of faulty goods) according to the weight of the goods.

Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria.

All prices quoted are in British pounds sterling (£) and are inclusive of Value Added Tax (VAT) at 17.5%. If the price changes between you placing and receiving your order, we will honour the original price. Orders are accepted at the sole discretion of Uber Mountain and are subject to your credit or debit card being authorised for the transaction. All transactions are conducted over SSL through a secure web server.

These conditions are governed and construed by English law. English courts will resolve any disputes. The terms and conditions do not affect your statutory rights as a customer.

Uber Mountain reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

Acceptance of your order and the completion of the contract between you and Uber Mountain will take place on despatch to you of the products ordered unless Uber Mountain notifies you that your order has not been accepted or you have cancelled it.

Every effort is taken to ensure that the information contained in this website is correct and up-to-date. However, Uber Mountain disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out-of-date or incomplete. Uber Mountain cannot be held responsible for any loss or damage that may arise from the use of this information.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Copyright notice

The copyright in the material contained in this site, together with the website design, text and graphics, and their selection and arrangement including underlying HTML mark-up code, belongs to Uber Mountain. You may view or print individual pages only for your own personal use, but you may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this site without the written permission of Uber Mountain.